Returns Policy

Returns Policy

Replacement & Cancellation Policy

– Replacement policy

We at Feroall would like to be your friendly online cookware store.

Here you will find companions who will be with you for a lifetime and beyond on all your culinary adventures.
We take utmost care while packaging our products, as that is an investment, you as customers make.

If there is any damage to the product during transport, we will offer a free replacement.
Here damaged product means if there are cracks or broken parts of the product.
Variations in seasoning or texture of cast iron will not be considered as damage. Minor imperfections, dents and uneven surfaces cannot be considered as damage as all the products are hand finished.

If there are any broken pieces or cracks on the product during transport, you will have to mail / WhatsApp us images of the outer packing, products and a short video if necessary. We will go through the images/videos you share and let you know about further steps and eligibility for replacement
If you receive damaged products you will have to share the images/ videos within 2 days of receiving the parcel.
You can email us at feroallcastiron@gmail.com and use the subject line “damaged products- request for replacement” or send a WhatsApp message on 7498654014.
In the email/ message please mention your name, order details and contact number. We will reach out to you on the same.

Once your replacement request is accepted, please pack the product neatly as it was and keep ready for pickup. Home pickup is available in select locations. If home pickup is not available at your location you will have to send us the parcel through India post as a parcel, and share the receipt with us. We will pay the shipping amount to you.

– Cancellation/ Exchange Policy

If unfortunately, you have to cancel an order, you will need to send an email/ WhatsApp to us mentioning your name, order details, the reason for cancellation and contact number. If the request reaches us before your order is dispatched, we will notify you by email and refund the complete amount in 7 – 10 working days.
If the cancellation request reaches us after the product is dispatched, we will deduct the shipping charges and refund the remaining amount. Home pickup for cancelled orders is available in select locations. If home pickup is not available at your location, you will have to send us the parcel by any courier that offers home delivery. In this case we would deduct the shipping charges and refund the remaining amount. 

In the case of an exchange, you can follow the same procedure as above. One way shipping charges incurred during the exchange will have to be borne by the customer. Other way would be borne by us in case of product exchange.

Please note that products delivered at customer’s place are eligible for return exchange cancellation or replacement only within 5 days of order delivery.  Refund will be issue after deducting shipping charges

For more details, you can get in touch with us at feroallcastiron@gmail.com or on 7498654014